SNP can establish and optimize your Service-Desk Solutions using SAP Solution Manager.
SNP offers numerous additional features for SAP Solution Manager that greatly expands upon the standard SAP functionality.
Please contact us to learn more.
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Service Desk
- Automated integration of screenshots when collecting reports
- Fast full text search of all text elements in a message
- Convenient and easily maintained email notification
- Automatic creation and maintenance of business partners
- Integration with Active Directory or a central user administration
- Advanced SLA functionality and reporting
- Customized interfaces and advanced categorization
- Simple integration of the end user in the reporting process
- Message capture from non-SAP solutions and office products
- Bi-directional integration with external Service Desk tools
Success Stories
BRZ Wien
PDF-File, 1.9 MB
PDF-File, 1.9 MB